Privacy policy

Last updated: Saturday, 20th December 2025

AmberJo Clothing operates this store and website, including all related information, content, features, tools, products and services (the “Services”).

AmberJo Clothing is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use and disclose your personal information as described below.

Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymised or de-identified.

We may collect and process the following categories of personal information, depending on your interaction with the Services and as permitted by applicable law:

  • Contact details: name, email address, billing address, shipping address, phone number
  • Financial information: payment card details, payment confirmation, transaction details
  • Account information: username, password, security questions, preferences, settings
  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned or exchanged
  • Communications: information you include when contacting us (e.g. customer support enquiries)
  • Device information: IP address, browser details, device identifiers
  • Usage information: information about how you browse, use and interact with the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, or interact with us
  • Automatically, via cookies, tracking technologies and your device when using our Services
  • Service providers, such as payment processors, analytics providers, fulfilment partners
  • Business partners or third parties, where you have interacted with them in connection with our Services

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

1. Provide, Tailor & Improve the Services

To operate, personalise and improve the Services, including:

  • Processing your orders and payments
  • Fulfilling purchases, returns, exchanges and refunds
  • Managing your account
  • Remembering preferences
  • Providing product recommendations
  • Notifying you of account or order updates
  • Facilitating shipping and delivery
2. Marketing and Advertising

To send marketing communications via email, text or post and to show relevant advertising, including personalised or behaviour-based advertising where permitted by law.

You may opt out of marketing communications at any time.

3. Security & Fraud Prevention

To verify your identity, secure your account, detect and investigate fraud, malicious activity or unauthorised transactions, and protect public safety.

4. Communication & Support

To respond to enquiries, provide customer support and maintain our relationship with you.

5. Legal Compliance

To comply with legal obligations, respond to lawful requests (e.g. law enforcement), manage legal claims, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to trusted third parties for legitimate business purposes, including:

  • Shopify, which hosts our store and processes data to operate the Services
  • Service providers, such as payment processors, IT support, fulfilment partners, analytics services
  • Business and marketing partners, including those who support advertising
  • With your direction or consent, for example via social media integrations or shipping partners
  • Affiliates or within our corporate group
  • During business transactions, such as mergers, acquisitions, restructuring or insolvency
  • Legal authorities, where required by law or to protect legal rights

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to operate and improve the platform, including using enhanced features that analyse customer interactions across different merchants.

Shopify is responsible for processing your personal information for these Shopify-led purposes.

To learn more about Shopify’s own privacy practices, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their content, privacy practices, or security. You should review their privacy policies before providing any personal information.

Information you post publicly or via social media integrations may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can delete it.

We do not knowingly “sell” or “share” (as defined by applicable laws) the personal information of individuals under 16.

Security & Retention

We use reasonable administrative, technical and physical safeguards to protect your personal information, although no security system is completely secure.

We retain your personal information only for as long as necessary to:

  • Maintain your account
  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights & Choices

Depending on where you live, you may have rights over your personal information, including:

  • Right to access / know
  • Right to delete
  • Right to correct inaccuracies
  • Right to data portability
  • Right to withdraw consent (where consent is the legal basis)
  • Right to restrict or object to processing
  • Right to manage marketing preferences

You may exercise these rights by contacting us using the details below.

Residents of the UK or EEA have additional rights under GDPR, including lodging a complaint with their local supervisory authority.

UK customers may contact the Information Commissioner’s Office (ICO):

https://ico.org.uk

International Transfers

We may transfer personal information outside your country. Where personal data is transferred outside the UK or EEA, we rely on recognised safeguards, such as:

  • Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Addendum
  • Countries officially deemed “adequate” by relevant authorities

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal or regulatory reasons. We will update the “Last updated” date accordingly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:

📩 info@amberjo.co.uk

AmberJo acts as the data controller for the personal information processed via the Services.